4 min read
Great customer experience doesn’t ‘just happen’. It’s a journey.
Today, most companies understand the urgent need to focus on customer experience (CX). But in their efforts to offer...
2 min read
‘Outsourced Contact Centre of the Year’ Winner 2020
Ascensos has been named ‘Contact Centre of the Year’ in the outsourced category, at the 2020 South West Contact Centre...
3 min read
‘Excellence in Customer Service’ Winner 2020
Ascensos tops the shortlist at the National Global Sourcing Association, 2020 Professional Awards.
The entire team at...
3 min read
Major expansion into Turkey announced by CEO
Contact centre operator Ascensos announces major expansion into Turkey – part of planned Pan-European push.
Customer...
4 min read
Retail's new foot fall: the customer service team
COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and...
4 min read
Normal sucked. Let's make sure new normal doesn't
Since lockdown, it's been easy to mythologise 'normal' as if the markets and economies generally were taking full...
3 min read
Plan early for peak success
For many brands, last year’s Golden Quarter has ended and the subsequent ‘deep dive’ reviews and lessons learned now...
4 min read
Helping brands & their customers stay in love
Love is certainly in the air at Ascensos today. There’s been a flurry of love notes exchanged among teammates delivered...
8 min read
Emerging technology is accelerating. But who's driving your CX?
2020 kicked off with CES in Las Vegas which highlighted the increasing emphasis on empowered technology to engage...
4 min read
CX with a human touch, retail, RPA & Alexa
In December, John Devlin, CEO at Ascensos, Europe’s leading customer service outsourcing partner, discussed retaining...
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