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CX Backstage

Create. Shape. Elevate

4 min read

Great customer experience doesn’t ‘just happen’. It’s a journey.

Today, most companies understand the urgent need to focus on customer experience (CX). But in their efforts to offer...

2 min read

‘Outsourced Contact Centre of the Year’ Winner 2020

Ascensos has been named ‘Contact Centre of the Year’ in the outsourced category, at the 2020 South West Contact Centre...

3 min read

‘Excellence in Customer Service’ Winner 2020

Ascensos tops the shortlist at the National Global Sourcing Association, 2020 Professional Awards.

The entire team at...

3 min read

Major expansion into Turkey announced by CEO

Contact centre operator Ascensos announces major expansion into Turkey – part of planned Pan-European push.

Customer...

4 min read

Retail's new foot fall: the customer service team

COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and...

4 min read

Normal sucked. Let's make sure new normal doesn't

Since lockdown, it's been easy to mythologise 'normal' as if the markets and economies generally were taking full...

3 min read

Plan early for peak success

For many brands, last year’s Golden Quarter has ended and the subsequent ‘deep dive’ reviews and lessons learned now...

4 min read

Helping brands & their customers stay in love

Love is certainly in the air at Ascensos today. There’s been a flurry of love notes exchanged among teammates delivered...

8 min read

Emerging technology is accelerating. But who's driving your CX?

2020 kicked off with CES in Las Vegas which highlighted the increasing emphasis on empowered technology to engage...

4 min read

CX with a human touch, retail, RPA & Alexa

In December, John Devlin, CEO at Ascensos, Europe’s leading customer service outsourcing partner, discussed retaining...