CX Backstage

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2 min read

Plan early for peak success

For many brands, last year’s Golden Quarter has ended and the subsequent ‘deep dive’ reviews and lessons learned now...

3 min read

Helping brands & their customers stay in love

Love is certainly in the air at Ascensos today. There’s been a flurry of love notes exchanged among teammates delivered...

3 min read

CX with a human touch, retail, RPA & Alexa

On December 6, John Devlin, CEO of Europe’s leading customer service outsourcing partner Ascensos, discussed retaining...

8 min read

Emerging technology is accelerating. But who's driving your CX?

2020 kicked off with CES in Las Vegas which highlighted the increasing emphasis on empowered technology to engage...