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Great customer experience doesn’t ‘just happen’. It’s a journey.
Today, most companies understand the urgent need to focus on customer experience (CX). But in their efforts to offer...
Today, most companies understand the urgent need to focus on customer experience (CX). But in their efforts to offer...
Ascensos has been named ‘Contact Centre of the Year’ in the outsourced category, at the 2020 South West Contact Centre...
Ascensos tops the shortlist at the National Global Sourcing Association, 2020 Professional Awards.
The entire team at...
Contact centre operator Ascensos announces major expansion into Turkey – part of planned Pan-European push.
Customer...
COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and...
Since lockdown, it's been easy to mythologise 'normal' as if the markets and economies generally were taking full...
For many brands, last year’s Golden Quarter has ended and the subsequent ‘deep dive’ reviews and lessons learned now...
Love is certainly in the air at Ascensos today. There’s been a flurry of love notes exchanged among teammates delivered...
2020 kicked off with CES in Las Vegas which highlighted the increasing emphasis on empowered technology to engage...
In December, John Devlin, CEO at Ascensos, Europe’s leading customer service outsourcing partner, discussed retaining...