Ascensos has been named ‘Contact Centre of the Year’ in the outsourced category, at the 2020 South West Contact Centre Awards (SWCCF), in relation to our partnership with retailer Wickes.

During an entertaining and interactive virtual awards ceremony on the 20th November, the Ascensos Team, based on the Isle of Wight, celebrated industry recognition for their delivery of Wickes specialised kitchen and bathroom customer engagement programme.

Built on the success of our Wickes team in Scotland, who since the beginning of our partnership, have delivered inbound customer engagement on behalf of Wickes. The opportunity, to expand the scope of our core delivery through the introduction of a specialist Wickes team from our contact centre in England, has been a game changer for both businesses.

Ascensos and Wickes📷 Image: The team at Ascensos, SWCCF 2020 winners of 'Outsourced Contact Centre of the Year' in partnership with Wickes. 

Best in class partnership

To Ascensos every client is unique. We recognise the people behind each brand as individuals who are accountable, with corporate and departmental objectives and an individual vision for what they want to achieve for their customers.

Likewise, Ascensos are determined to reimagine the 21st century contact centre environment where we immerse ourselves in our clients’ brand as we create a culture and workplace where every voice, idea and opinion is key to our employee experience.

It is only possible to align these two visions in a way that they will drive the right corporate behaviours, through committed time spent in each other’s working environment. This is how the Wickes and Ascensos teams have worked from the outset to understand the objectives and goals for the Wickes business.

An outstanding commitment to collaboration

The annual South West Contact Centre (SWCCF) Awards is a celebration of contact centre excellence for businesses operating in the South West of England.

Richard King, Business Unit Director at Ascensos, said “I am so proud of the team for the work that they have done to elevate the Wickes customer experience, across every customer journey and all areas of the business.

They work hard to ensure Wickes customers receive the same exceptional service regardless of channel and I’m delighted Ascensos has been recognised as a best in industry benchmark at the SWWCF Awards.

We work in complete partnership with Wickes, with the ultimate success criteria for us as a partner, being the impact, we have on making Wickes business work more effectively and efficiently.

The measurement of that success, day to day, across all our client partnerships is our performance against agreed metrics, but over the lifetime of each partnership, it is the degree to which our clients deepen our engagement with their business”.

About the SWCCF
Established in 2008, the South West Contact Centre Forum (SWCCF) covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the Public and Private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.


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Fiona Campbell

Written by Fiona Campbell

Fiona Campbell, Head of Marketing at Ascensos